FAQ

Q: I WANT TO ADD SOMETHING ELSE TO MY ORDER! DO I HAVE TO PLACE ANOTHER?
     A: order the other items you want, reach out, i will give you a coupon to void the shipping and combine the two. as long as the first order hasn't gone out to the PO yet, i'm happy to just throw extra stuff in.

Q: THERE'S AN ITEM I WANT THAT YOU DON'T CARRY ANYMORE. AM I FUCKED?
     A: not the end of the world. i usually have factory seconds or samples sitting around of enamel pins, and paper insert print files for buttons. there's always a chance i don't have something, but it can never hurt to ask. as long as it's not the only one i have left, i am generally willing to sell unlisted stock at, or slightly above, the old retail price. shoot me an email, we'll figure something out.

     if you're looking for buttons i don't sell anymore, i will happily make you a set for the price of a similar item currently listed in the shop.

     the only exception here is my kanji pins from early 2021. unfortunately, stock is extremely limited on these and i like to keep them around as gifts or giveaway prizes. i do not have any for sale, but i hope to have a similar product up pretty soon for you if you're looking for them.

Q: WHY ARE YOUR ETSY PRICES SO HIGH?
    A: congrats! you are here. buy shit here instead.

     etsy fees are choking out creators, but because most people use etsy to find merchandise, we have to leave listings up so people can find us. full disclosure, don't buy shit over there. you gain nothing. you can get the same products, shipping rates, and trucker mouthed customer service right here, baby.

Q: DO YOU TAKE COMMISSIONS?
     A: rarely. reach out and see if you got something i wanna take on.

Q: CAN YOU SPLIT BUTTON SETS, OR SELL INDIVIDUALS?
     A: if there's something you really, really want and don't want to buy the full set, then, yeah, i guess. reach out via email and tell me which one you'd like. i bundle buttons by sets to save shipping, tax and save you a little bit of money, but i understand not wanting to waste something you don't really want. 

     expect to pay about $2/ea for black and white or kraft buttons and $3/ea for color or BW artwork buttons. i sell buttons at this rate in-person, too.

Q: WHAT ARE YOUR REFUND AND RETURN POLICIES?

     A: is your product defective to the point it is unusable, or does it have a defect that was not listed on the store? reach out to me, i'll see what i can do. generally i do not accept returns but i am, in fact, a big sap and we can probably work something out.

     when i grade my enamel pins, any defect visible from an arm's length away is enough to knock a pin down to B grade. this means color misfills, polish smudging, metal pock marking, or serious scuffing. small metal overflows on the back of the pin, streaks on hard enamel polish, or "unfavorable" marbling of pearl or glitter fills are not considered a defect and do not warrant a (full or partial) refund.

     when i grade buttons, i expect some artwork variation because of how inserts are cut and how the machine works. if there are major artwork defects, small punch defects (such as visible aluminum on the side of a button) or major seal defects, i dock stuff down a grade. 

Q: WHAT ARE YOUR PREORDER POLICIES?
     A: by placing a preorder, you are guaranteed to receive the product. i only list item preorders once the item is already in production, and almost certainly going to get to me. however, delivery times on preorders may vary. 

     i give a rough ETA based on how my factories usually do, but quality issues, supply chain problems, and politics sometimes play a role in slowing shit down.

     by placing a preorder, you are acknowledging that you are effectively purchasing the item shown. i cannot refund preorders for delayed delivery or slight differences from preview art. i cannot and do not refund preorders due to unpredictable delays, especially in the COVID era.

Q: YOU FUCKED MY ORDER UP. WHAT NOW?
     A: this happens. it is my fault and it shouldn't happen, but yeah, shit happens.

    if you got the wrong order, or are missing something, please reach out and be ready to email me pictures of the package, the contents of the order, and your name and address. i can replace missing items or mixed up orders free of charge, as long as they're legit.

Q: MY ORDER DIDN'T ARRIVE.
    A: first of all, that sucks shit, and i'm sorry. current US delivery estimates, once dropped off at the PO, are 3 days to 1 week. japan, korea, finland and some EU territories are 1-2 weeks. non-EU european countries, russia, and australia can take up to 4 months. i can't do much within these timeframes, so hold tight.

     as a heads up, during busy times (either for the shop, or my actual job), labels may be created and orders marked "shipped," but they might sit for a bit before i can get them out to the post office. this shouldn't take more than a week, unless i am dealing with a preorder rush.

     if your (domestic) order shows as "pre-transit" for more than a week, feel free to reach out to me and figure out what's going on. this is normal for international orders, unfortunately, which may not show as shipped for weeks.

     if it has been more than a reasonable timeframe and your order hasn't shown up, reach out to me and i'll have to do some sleuthing.

Q: WHAT COUNTRIES DO YOU SHIP TO?
       A: pretty much everywhere as long as your president/dictator/supreme leader/god emperor didn't piss off the US too bad. i can, and do regularly, ship to japan, korea and china - you're in good hands!

     i HIGHLY recommend picking the insured shipping option if you are an international buyer. this especially goes for orders over $50, or orders to mexico, italy, russia or china, which have a tendency to get lost.
     
     as of... some point in 2021, i am unable to ship packages to australia and new zealand thanks to spectacular bureaucratic failure. 

     as of 3/1/2022, i am unable to ship packages to ukraine and russia.

currently, due to political drama, i DO NOT ship to australia, new zealand, ukraine and russia. 

Q: CAN I HAVE YOUR FACTORY NAME?
     A: no

Q: WHY DO YOU SWEAR SO MUCH?
     A: my parents beat me, but not enough. 

Q: WHO'S YOUR MASCOT?
     A: she's my dog. she is very cute and weighs more than me. people buying my shit is the only reason i can afford to feed her whole salmon fillets for dinner.